SHIPPING POLICY

Effective Date: October 22, 2026

At Quill and Tannin, we take pride in creating high-quality, custom engraved products for individuals, businesses, and wholesale customers. Each order is handled with care to ensure your products are prepared and packaged for delivery.

This Shipping Policy explains our order processing, shipping, delivery, and related procedures for purchases made through quillandtannin.com.

1. ORDER PROCESSING

Orders are processed after payment has been confirmed and all necessary order details have been received.

For custom engraved products, production may not begin until the customer has reviewed and approved the design proof, where applicable.

Processing times vary depending on product availability, order quantity, customization requirements, and production workload.

Custom and wholesale orders may require additional preparation time due to design approvals, engraving, quality checks, and packaging.

Please note that order processing time is separate from shipping transit time. An order may require additional time before it is ready to ship.

2. CUSTOM AND WHOLESALE ORDERS

Quill and Tannin specializes in personalized products and bulk orders for businesses, organizations, corporate gifting, and special events.

Production and shipping timelines for custom and wholesale orders depend on the complexity of the project and the total quantity ordered.

For larger orders, we recommend contacting us before placing your order if you have a specific delivery deadline.

If a production timeline has been provided in a quotation or separate written agreement, that timeline will apply subject to the terms of that agreement.

3. SHIPPING METHODS AND RATES

Available shipping methods and applicable shipping charges will be displayed at checkout when available.

Shipping costs may vary based on the destination, package weight, dimensions, order quantity, and selected shipping service.

For large wholesale orders, oversized shipments, or orders requiring special handling, shipping arrangements and costs may be quoted separately.

Any shipping charges agreed upon outside the standard checkout process will be communicated to the customer before shipment.

4. ESTIMATED DELIVERY TIMES

Delivery estimates depend on the shipping method selected, the destination, carrier operations, and the time required to prepare the order.

Any shipping or delivery dates displayed at checkout or communicated by our team are estimates unless a guaranteed delivery commitment has been expressly agreed to in writing.

Delays may occur due to carrier disruptions, weather conditions, holidays, customs processing, incorrect shipping information, or other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers when delivery issues arise, but we cannot guarantee a specific arrival date unless expressly agreed upon.

5. SHIPPING ADDRESS AND ORDER ACCURACY

Customers are responsible for providing a complete and accurate shipping address, including the recipient's name, street address, apartment or unit number, postal code, and contact details where required.

Please review your shipping information carefully before completing checkout.

If you notice an error, contact us as soon as possible. We will make reasonable efforts to update the address before the order is processed or shipped, but changes cannot be guaranteed.

Additional shipping charges, return-to-sender fees, or reshipping costs resulting from an incorrect address may be the customer's responsibility where permitted by law.

6. ORDER TRACKING

When tracking information is available, it will be provided by email or through the shipping carrier's tracking service.

Tracking information may take time to update after a package has been handed over to the carrier.

Once your order has shipped, you can use the tracking information provided to monitor its progress and estimated delivery.

7. LOST, DELAYED, OR DAMAGED SHIPMENTS

If your order is delayed, appears to be lost, arrives damaged, or is marked as delivered but cannot be located, please contact us with your order number and relevant details.

For damaged shipments, please include clear photographs of the product, packaging, and any visible damage when possible. This helps us assess the issue and coordinate with the carrier if necessary.

We will review reported shipping issues and work with the carrier or other relevant parties to determine an appropriate resolution.

Please report shipping issues as soon as reasonably possible. Nothing in this policy limits any rights or remedies available to you under applicable law.

8. INTERNATIONAL SHIPPING

International shipping may be available for selected destinations, depending on the products ordered and the shipping options offered at checkout or agreed upon separately.

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout or in a separate written agreement, customers are responsible for applicable import duties, taxes, and customs-related charges to the extent permitted by law.

International delivery times may vary due to customs clearance and local carrier operations.

Customers are responsible for ensuring that their orders comply with applicable import regulations in the destination country.

9. WHOLESALE SHIPPING ARRANGEMENTS

Wholesale and bulk orders may require special shipping arrangements due to order size, packaging requirements, or delivery schedules.

Shipping fees, fulfillment schedules, delivery destinations, and other logistics may be established through a separate quotation or written agreement.

For time-sensitive business orders, customers should confirm the expected production and shipping schedule with our team before placing an order.

Any special shipping terms agreed upon in writing will take precedence over this general policy to the extent of any conflict.

10. SHIPPING AND ORDER CANCELLATIONS

Orders that have already shipped cannot be canceled through the normal order cancellation process.

For custom engraved products, production begins after the applicable design approval and production requirements have been completed. Once production begins, cancellation or changes may no longer be possible, subject to our Terms of Service and applicable law.

If you need to request a change or cancellation before shipment, please contact us as soon as possible. We cannot guarantee that the request can be accommodated.

11. CONTACT US

If you have questions about shipping, order status, tracking, or delivery arrangements, please contact Quill and Tannin through our website.

Business: Quill and Tannin

Website: https://quillandtannin.com/

Please include your order number when contacting us about an existing order so we can assist you more efficiently.

Thank you for choosing Quill and Tannin. We appreciate your business and look forward to delivering products made with care and attention to detail.