Return & Cancellation Policy

Last Updated: September 8, 2026

Thank you for choosing our shop! Because our products are custom-made and engraved specifically for each customer, we have a few important policies regarding returns, refunds, and cancellations.

Custom Products & Returns

All of our engraved products are customized specifically for each order. Because of the personalized nature of our products, we do not accept returns or exchanges for custom orders due to a change of mind, incorrect selection, or simply no longer wanting the item.

Please carefully review your order details, including personalization, spelling, names, dates, designs, colors, sizes, and quantities, before approving your order.

Design Proof & Customer Approval

Before we begin production, you will receive a digital draft/proof of your customized design for approval.

It is the customer's responsibility to carefully review the proof and make sure that all details are correct, including:

• Names and spelling
• Dates and numbers
• Text and wording
• Design and layout
• Personalization details
• Product selection and quantity

Production will not begin until the design proof has been approved.

Once you approve the proof, we will immediately begin processing and producing your order.

Order Cancellations

Because production begins immediately after your design proof is approved, orders cannot be canceled once the proof has been approved.

If you need to make a change to your order, please contact us before approving your design proof. We will do our best to accommodate changes before production begins.

Once the proof has been approved and production has started, changes, cancellations, refunds, or returns generally cannot be made.

Errors or Issues on Our Part

We want you to be completely satisfied with your purchase. If we make an error during production, such as:

• The engraving does not match the approved proof
• The wrong product was sent
• Your item arrives damaged due to an issue with production or packaging
• There is another manufacturing or fulfillment error caused by us

please contact us within 7 days of delivery with your order number and clear photos of the item and the issue.

If the issue is determined to be an error on our part, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Customer-Approved Designs

We are not responsible for errors that were included in the design proof and approved by the customer.

Please take the time to carefully review your proof before approving it. Once approved, the design is considered final and production will begin.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the damaged item and packaging. We will review the issue and determine the appropriate resolution.

How to Contact Us

If you believe your order has an issue caused by an error on our part, please contact us through our store's contact page or the email address provided on your order confirmation.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product
• Any other information that may help us understand the problem

We will review your request and respond as soon as possible.

Important Notice

By placing an order with our shop and approving your design proof, you acknowledge that:

1. Your product is custom-made and personalized specifically for you.
2. Returns and exchanges are not accepted for customized products except when the issue is caused by an error on our part.
3. You are responsible for carefully reviewing your design proof before approval.
4. Once your proof is approved, production begins immediately and the order can no longer be canceled.

We appreciate your understanding and the opportunity to create something special for you!